Refunds and cancelling

Last updated 3 November 2026.

Cancelling

You can cancel a subscription at any time from your account page, with no need to contact anyone. You keep access until the end of the period you have paid for, then it stops and nothing further is charged. Your account, your reading places and everything free stay as they were.

Shop purchases

Within 14 days of buying from the shop, write to [email protected] with your order number and we refund it in full. The order's downloads then close. The same goes if a file is faulty and we could not put that right.

Refunds

Within 14 days of your first payment, or of an annual renewal, write to [email protected] from your account's address and we refund that payment in full, without asking why. Your subscription then ends.

After 14 days we do not refund part of a period you have already started, because you can stop it renewing at any time.

We also refund you if you were charged by mistake, or if the library did not do what we said it would and we could not put that right. Under the Australian Consumer Law, and the consumer law of some other countries, you may have further rights to a refund, and nothing here limits them.

How long a refund takes

It goes back to the card or account you paid with. That usually takes 5 to 10 working days, depending on your bank.

A charge you do not recognise

Your statement will show it as LINK.COM* GONG LOGIC. If you do not recognise a charge, please write to us first at [email protected], and we will look into it the same day we can.